Are you pressed for time, or would like the convenience of an experienced technician to install your purchase for you?
CATech.au is backed by the onsite services of The Computing Australia Group for additional peace of mind!
Our technician will deliver, unbox and install your purchase.
They will also give you a rundown on the key features of your tech purchase so you can get the most out it.
After we receive your order and confirm the availability, our support team will contact you to discuss a suitable time and date for installation.
Why buy from us?
- We are a Perth based company
- We invest in our local community
- Fast delivery anywhere in the Perth Metro area
- Professional installation by an experienced technician *
- All packaging removed and disposed of
- After sales support through an amazing help desk experience
* Installation fees may apply
Do you deliver to other locations outside of Perth?
Yes we do! We deliver Australia wide but we only offer onsite installation in the Perth metro area. We do offer a paid helpdesk solution to clients outside of Perth however.
How long does it take to install a computer?
Computer installations can be quite time-consuming to get everything right. If you are migrating from an old computer, it can take a few hours to transfer data and settings, plus install the software you use.
How much will I be charged for installation?
We offer competitive rates for quality onsite support – select the package that suits your needs.
How do I pay for the extra time?
If you are an account customer, we will invoice you when we process your monthly invoice. If you are not an account customer, your technician will take a credit card payment at the time of your delivery.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX or cash. Established clients can pay on 30 day account via bank transfer, Square or Stripe.
Can I modify or cancel my order after placing it?
All orders are processed as soon as possible. However, if you made a mistake with your order, there is a small window for us to try to change the order for you. Email sales@computingaustralia.group, and we will determine if it is possible.
How long does delivery take?
We work hard to ensure that we only list items in our store that are available / in stock. We aim to dispatch all orders within 24 hours. However, some orders may require extra time to facilitate delivery & installation.
Do you offer expedited or same-day delivery?
In some cases, yes. If your order is urgent, please email us sales@computingaustralia.group to determine how quickly we can get an order out to you.
What is your return/Refund policy?
We comply with Australian Consumer guidelines here: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel.
Are all products covered by a warranty?
All products are covered by at least a 12-month warranty unless stipulated otherwise. Recycled / refurbished orders carry a 3 month warranty.